Vacancies - Telema

DevOps Engineer

Telema is seeking a talented DevOps Engineer to join our team. As a DevOps Engineer, you will be responsible for bridging the gap between development and operations by implementing and managing tools and processes that automate code building, testing, deployment, and monitoring. You will work closely with software developers, system administrators, and other stakeholders to ensure that our software development and deployment processes are as efficient and effective as possible.

Responsibilities:

Manage, monitor and configure Java applications (40% of tasks)
Administer Git repositories and implement best practices for version control.
Manage Jenkins pipelines and develop scripts to automate builds and deployments.
Configure and manage AWS cloud infrastructure to support our software development and deployment needs.
Set up monitoring and alerting with DataDog to ensure the availability, performance, and security of our systems.
Collaborate with software developers to ensure that code is deployed in a timely and efficient manner.
Work with system administrators to ensure that our infrastructure is scalable, reliable, and secure.
Stay up-to-date with emerging DevOps trends and technologies and recommend ways to improve our development and deployment processes.

Qualifications:

Preferred, Bachelor's degree in Computer Science, Engineering, or a related field.
2+ years of experience in DevOps or a related field.
Entry level Java development skills.
Strong understanding of Git and experience with administering Git repositories.
Experience with Jenkins or similar administration and pipeline management.
Experience with AWS or alternative cloud provider administration and cloud infrastructure management.
Familiarity with DataDog or equivalent monitoring and alerting tools.
Strong problem-solving and analytical skills.
Excellent communication and collaboration skills.

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Customer Technical Support Manager

Customer Support Manager position involves coordinating the work of 4-7 customer support specialists in Estonia, Latvia and Lithuania. Customer requests range from highly technical to supply chain and business-process related issues.

Responsibilities include

leading and planning the work of customer support specialists
training and developing team members to improve their customer service skills and knowledge
develop and coordinate customer trainings and materials, eg. user manuals and FAQs
communication in case of planned and unplanned service breaks
developing and implementing customer support best practice processes and procedure
resolving complex customer issues in cooperation with other departments
monitoring and reporting on key performance indicators to measure the effectiveness of the customer support team

You are the one if

You have a minimum of 3 years of proven experience in leading customer service position. Have the knowledge and understanding of all relevant industry standards nd best practices for service management. Can think critically about systems and to make adjustments consistently as needed. You have excellent written and verbal communication skills in Estonian and English, Russian. ITIL certification and experience with customer service software and CRM systems is a plus.

Telema offers

Work in a unique and fast-growing business field, motivated and eager team, international environment and continuous development opportunities. We provide specific training and all the equipment required to be successful at work.

Come join us and bring your ideas to life!

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Vacancies at Telema

DEVOPS ENGINEER

CUSTOMER TECHNICAL SUPPORT MANAGER

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Telema AS