Telema certified to ISO 27001 standard

Telema has achieved ISO 27001 certification, the internationally recognized standard for information security management systems. The certification confirms that Telema manages information security through structured, audited, and internationally accepted processes.

Building trust in digital trade

For more than 25 years, Telema has built its business on trust in digital trade. As Telema CEO Hele Hammer noted in her anniversary story, that trust rests on continuity, reliability, professionalism, and the ability to scale services while maintaining control and quality. ISO 27001 certification strengthens this foundation by formally verifying that information security is embedded in the way Telema operates its services.

Security as a core requirement in supply chains

In modern supply chains, reliability depends on more than service availability alone. Retailers, suppliers, and logistics partners rely on the secure exchange of business documents such as orders, invoices, delivery information, and product data. Companies need assurance that these critical flows of information are handled securely, consistently, and with clear accountability.

ISO 27001 provides a structured framework for managing these responsibilities. It requires organizations to identify risks to information security, implement appropriate controls, and maintain processes that ensure continuous monitoring and improvement. Certification confirms that these practices are not theoretical policies but part of daily operations.

What ISO 27001 means for Telema customers

For Telema’s customers, this means confidence that their business data is handled according to internationally recognized standards. Security measures cover both technical and organizational aspects, from system protection and access control to risk management, internal procedures, and ongoing oversight.

Telema’s role in the market has always been to ensure that critical business information moves accurately and reliably between retailers and suppliers. Our services connect thousands of trading partners and support essential processes in procurement, logistics, finance, and data management. In such an environment, strong information security is not an optional feature but a fundamental requirement.

While ISO 27001 certification is not yet standard across all EDI service providers, Telema has chosen to formalize and verify its security practices through this internationally recognized framework. For customers, this provides additional assurance that the digital processes connecting retailers and suppliers are managed with a high level of security and control.

Commitment to continuous improvement

ISO 27001 certification also reflects Telema’s long-term commitment to responsible service development. As digital trade becomes more complex and data flows continue to grow, organizations must continuously strengthen their security practices. The certification process supports this by requiring regular audits, systematic risk management, and continuous improvement of security controls.

For Telema customers across the Baltics and beyond, the message is clear: the digital processes that keep trade moving are managed with a strong focus on security, reliability, and internationally recognized standards. ISO 27001 certification confirms that this commitment is built into Telema’s operations and will continue to guide the company as it supports the evolving needs of modern supply chains.

• What is ISO 27001 certification?
  ISO 27001 is the international standard for information security management systems (ISMS). It confirms that an organization systematically identifies, assesses, and manages risks related to information security. Certification is granted only after an independent audit by an accredited certification body.
• Does ISO 27001 certification mean systems are completely risk-free?
  No system can eliminate all risks. ISO 27001 ensures that risks are continuously identified, assessed, and managed through structured processes. Organizations must regularly review risks, strengthen security controls, and maintain documented practices to protect information.
• What parts of Telema’s services are covered?
  The certification covers Telema’s core digital services and the supporting infrastructure used for secure electronic data exchange, including EDI and related services. These services support the daily flow of business documents and data between retailers and suppliers.
• Why is ISO 27001 important in EDI services?
  EDI operators handle large volumes of business-critical documents such as orders, invoices, delivery information, and product data. ISO 27001 helps ensure that these exchanges are protected through structured risk management, security controls, and continuous monitoring.
• How does this benefit Telema customers?
  For customers, the certification provides assurance that their business data is handled according to internationally recognized security standards, that Telema systematically manages and improves information security risks, and that the company operates its services with a strong focus on reliability and secure digital trade.

Contact Telema to discuss your EDI or e-invoicing needs