Maximise EDI success with Telema onboarding support

Implementing EDI is only the first step. The real automation benefits come when more suppliers and customers start exchanging documents electronically. 

Many companies quickly see efficiency improvements with their first connected partners. However, reaching the full value of EDI depends on how widely it is used across the partner network.

 That is why Telema offers structured onboarding support, free of charge, supported by a dedicated onboarding coordinator. Telema guides the onboarding process end to end, helping customers connect more partners faster while keeping the workload minimal for internal teams.

Practical Support to Onboard More Partners

Onboarding partners is a key step in expanding EDI usage across the network. Partners need clear instructions, consistent communication and support throughout the process.

Successful onboarding is not only about technical readiness. It requires planning, follow-up and clear messaging to ensure all parties know what is expected and how to proceed.

Onboarding also applies to partners who are not yet using EDI. Making them aware of the benefits and guiding them toward electronic document exchange helps create faster flows, fewer errors and less manual work for both sides.

Connecting even smaller partners makes a difference. Even if individual document volumes are modest, expanding the network increases automation and reduces manual handling across the process.

What Telema’s Onboarding Support Includes

• Partner list analysis
  Helping identify where the biggest impact can be achieved first. Reviewing and grouping partners into onboarding segments based on their complexity and readiness.
• Onboarding plan and materials
  Preparing a clear onboarding approach based on the analysis, including proven templates, partner guidance and a suggested timeframe.
• Partner communication
  Sending out instructions to partners to ensure consistent and effective communication.
• Partner linking and coordination
  Managing the connection process and supporting partners step by step until they are successfully linked to EDI.
• Tracking onboarding progress
  Monitoring results throughout the project and providing a clear overview of connected partners and overall onboarding success.

The First Step: Sharing Your Partner List

A successful onboarding project always starts with a clear overview of active suppliers/customers or both separately. This is the most important input needed from the customer side since it allows Telema’s onboarding coordinator to prepare the next steps.

In most cases, this is the only major contribution required from the customer to launch the onboarding process. 

All partner data is treated confidentially and used only for onboarding purposes.

Interested in Onboarding Support?

If you would like to onboard more partners and maximise EDI value, simply get in touch with Telema’s onboarding coordinator. Marianne will explain the next steps and help you get started.

Marianne Kobin
Onboarding Coordinator, Telema
marianne.kobin@telema.com

For additional background on onboarding, Telema has shared a practical guide on onboarding best practices in the blog post 6 Steps to Get More from EDI.