Telema product and service news


Telema Portal news in 2014

The Telema Portal is a web portal, where many of our customers are working on a daily basis – creating and sending (or receiving) EDI invoices and orders. The Telema Portal also supports the more advanced 4DOC supply (ringviide teisele artiklile). Those customers enjoying fully automated ordering process through integrated EDI services can also find many useful new features on the Telema Portal.
During 2014, many new functions were created or updated. The most notable include: 1) document traffic report, and 2) user management functionality in the self-service area.
  1. From October 2014, users can download their document traffic report from the Telema Portal. This is an Excel file displaying information (date, time, partner, sum etc.) about all documents transferred via Telema. The report contains data up to 3 months into the past. The report is useful for checking the movement of documents outside the regular archiving period. This functionality is available to all users, except those using WebSupplier LITE. To download the document report from the Telema Portal (link) click “Overview” and then “Document report”.

  2. From December 2014, all company Key Users can manage their company’s user accounts on the Telema Portal themselves: add, edit, suspend or delete user accounts. Users may have different rights on the Telema Portal. Viewers only have the right to view sent and received documents. They cannot create or send new documents. Editors – in addition to viewing sent and received documents, these users can also create and send new documents. Key Users have administrative rights: to change company data and manage other users.
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Are EDI operators adding any value?

Does an EDI operator just transport EDI documents from sender to receiver?  Most of our customers know that there is almost always format conversion involved. EDI operator also authorizes users, ensures secure and reliable channels, addresses documents, monitors traffic and maintains logs. On top of that, there are several value adding services to smooth out the potential functional limitations of business software.
Filling in the missing data
Sometimes business software is not able to issue a document with all the required data. Some examples: the ID of a partner company is on the document, but its name or address is missing. Sometimes an extra zero is added to a 12-digit product code because someone’s system only stores 13-digit codes. Correcting these deviations manually would take a lot of time and effort. Telema is able to add and modify the data automatically, according to agreed rules before forwarding it. Consequently, the receiver gets high quality documents that can be processed directly, without extra administrative work.

Companies may have specific invoice requirements in addition to those set by law. For example, Selver requires that all invoices have a reference to the underlying order. Rimi is not able to import invoices with numbers longer than 35 digits.  Telema is able to set up validators that check every document against your specific rules. If there is something wrong with the document, it will not be sent to the receiver and the sender will be notified of the problems. Currently, Telema validators are set to check documents against 160 different rules.
Matching is a function that compares two documents according to prescribed criteria. For example, Bauhof wants all its purchase invoices to match the corresponding receiving advice exactly. In case these documents differ, the invoice is not imported into the Telema system and the sender is notified of the need to send a corrected document. This ensures that the invoice is issued precisely for the quantity actually received, and can be automatically authorized for payment.
The three advanced services described above are those used most frequently. There are about 50 additional services available with a wide range of different configurations. To discuss the value added services most suitable for your business, contact us at

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99.9% of service availability - only a dream?

When choosing EDI service providers, companies place a lot of importance on the cost of EDI service. While the price paid to the EDI operator is one obvious part of total costs, there are some hidden costs that can have an even larger impact on total costs. The implications of a low quality EDI service are often overlooked.
Lets analyse together what is at stake if an EDI document – an order, for example – is not delivered to the recipient on time or not delivered at all? For both retailer and supplier, it means potential lost sales, sometimes long-term (losing a loyal end-customer). For a supplier, it often means penalties for not conforming to agreed rules. For both, it means disruptions to normal operations and corrective actions. Tracking and resolving these issues takes time, and should not be overlooked as costly activities.  
Telema has invested a lot of effort and resources in increasing the reliability of our EDI service and systems. We are proud to announce that in 2014, Telema service availability was 99.94%. The aim is to ensure we deliver against our promise: the right e-document at the right time at the right place.  So, with the right EDI partner, a big part of what you consider the costs of EDI is actually avoiding even greater costs.

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